Shipping Information
life's a dog™ ships according to the following options.
- Standard UPS Ground: 5-7 business days for delivery
- 2nd Day Air: 3-4 business days for delivery.
- UPS \ Next Day Air: 2 business days for delivery Mon. - Fri.
- Orders to Alaska and Hawaii
No Saturday deliveries. 2nd and Next Day Air orders placed on Friday, Saturday, or Sunday will not be processed until the following Monday. All orders to Alaska, Hawaii, and Canada will ship 2nd day air. UPS cannot ship to PO Boxes. International orders must be placed by phone to make special shipping arrangements.
Processing Time
- Please allow for up to 3 days processing time on all orders.*
- Orders placed after 9pm EST will not be processed until the following business day.
- Orders placed on Friday, Saturday, or Sunday will not be processed until the following Monday.
*Please note: Products currently in stock are available for immediate shipment. Products that are not in stock are ordered directly from our corporate warehouse and require up to 10 days processing time. If you require rush processing, please send us an email to orders@lifesadog.com or call us at 1-800-252-1096 with the items, colors and size you are interested in, and we can advise you on the processing time for your request.
How to Return
All sale items are final sale and are available for in stock items only. We regularly update our website; however, some sizes and/or colors may not be in stock.
All sale items are final sale and cannot be returned or exchanged.
We gladly refund cash or credit on unused merchandise within 14 days of purchase with original invoice. Products must be returned with original packaging and must be new and not worn.
We will make exchanges of unused merchandise within 30 days of purchase with original invoice. Storewide sales do not apply to gift certificates, previously purchased merchandise, special orders, and items that have already been marked down. Products must be returned with original packaging and must be new and not worn.
Rudy Snacks may be returned in opened containers for merchandise credit only. Three quarters of original product must be present for merchandise credit.
Coupons and promotions cannot be combined with sale items and storewide sales.
Holiday Return Policy
All purchases [excluding sale items and other non returnable items] made between Thanksgiving and New Year’s are returnable and/or exchangeable for up to 7 [seven] days after New Year's.
Custom Orders Return Policy
All custom orders (i.e. bulk/embroidered) are final sale, are non-refundable and may not be returned or exchanged.
To return or exchange your online purchase:
Print out the merchandise return request form.
Mail the product back with the completed return form. Please include the invoice number. All returns must be accompanied with proof of purchase/invoice. Please allow 14 business days from the day you return your package for your return to be credited or exchange made. Be sure to include your name, address and daytime phone number.
life's a dog
141 Newburyport Turnpike
Suite 345
Rowley, MA 01969
ATTN: Returns
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